Data Protection (Private Policy)

For ICDE Homes, protecting your personal data is a priority. We comply with all relevant data protection legislation and the following privacy notice is intended to provide transparency about how we handle your personal data.

Personal data and the provision of services

When you order one of our products, we only ask for information that is essential to deliver our products and services to you or for invoicing reasons. In most cases this is limited to name, address, contact data and bank details. 

Usage and content data

Usage data

We aim to provide quality and reliability but on occasion, issues may arise. In order to react quickly, it may be necessary to temporarily record usage and traffic data to provide to our Support staff. We do this to ensure we fulfil our obligations to you and to design products and services aligned to your needs

Content data

We offer certain products, for example, online storage or email accounts, where personal files may be stored. These files are automatically encrypted and may only be viewed by individuals with access rights. In order to protect your data and for maintenance purposes, we create and file encrypted backups. The file contents of these backups cannot be decrypted or viewed by us. 

Usage of your data

The usage of your personal data

Some of your personal data we need for processing your order and for providing customer focused services.

Data processing upon receiving your order

Our commitment to you is to provide value for money top products and services to our customers. In order to ensure smooth and trouble-free order processes, your order is thoroughly vetted and invest in fraud prevention before confirming your contract.

Contract and customer information

You will receive the order confirmation and information by email. We use the email address you have provided to order the product. You will also receive your invoices and helpful information in the same manner.

Product information

In order to fully capture the benefits of our products, we send you tips, tricks and useful complementing product solutions by email and control panel. We may also inform you about interesting new products via telephone, provided that you have consented to receive such information. If you wish to stop receiving information of this kind, you can always revoke your consent in the control panel.

Usage data as part of our services and products

Certain data is recorded during the use of our products and services to enable us to identify issues with our products and to continuously improve our products and services. We implement a range of technological and organisational measures to protect your privacy and ensure the safety of your personal data.

Personal data managed by you

Our customers use our services to host, transmit or process data on our hosting platforms, which may include personal data of their own customers.

In this scenario, it is our customers who stipulate the process for collecting their customer’s data. Most importantly, we do not have knowledge of or view, share or collect this specific customer data.

In accordance with our Privacy Notice, it is our customers who are responsible for managing the security of their customers’ data which they upload onto our platforms. Customers are responsible for encrypting data that is uploaded to our network and ensuring access to our platforms are secure.

Our relationship is with our customers directly and there is no agreement in place between us and our customers’ customers.


We merely process such data on your behalf, subject to our Terms and Conditions and you are responsible for any applicable legal requirements in respect of your content. Therefore, any video, image, or other content posted, uploaded or otherwise made available by you onto your website, whether published content or not, is not subject to our Privacy Notice.

Opinion polls

In order to offer you the best possible products and services, we do need your support. Therefore, we send out surveys to our customers from time to time via email or provide them on our websites. Participation in these surveys is optional and you may revoke your consent to receiving opinion polls from us after the first email.

Improving our products and services

We have a legitimate interest to analyse the data we collect to improve our products and services. We use a variety of methods and tools to do this. As described in this policy, we collect data that relates to you; your usage of our products and services; and your interactions with us, for example when we send you correspondence, you contact our Customer Care department, or complete a survey. We also collect public data and data from third-parties to better understand our customers‘ needs. We protect your privacy through a range of technical and organisational measures tailored to each situation and respect your choices about how we use your data.

Transferring data to third parties

We, and other subsidiaries and affiliates, are part of ICDE Homes. In order to avoid duplicate copies of address data and adhere to negative data, as for example email black lists, it is sometimes necessary to transfer customer data to ICDE Homes and its affiliates.

External partner companies

As we work with selected partners to offer you a wide range of products and sometimes act as an intermediary for our partners, it is necessary to transfer certain personal data to third parties, for example, registering domain names or issuing SSL certificates.

Law enforcement

Occasionally, we are obliged to disclose personal data to prosecution authorities and courts for law enforcement purposes. We always ask for the correct paperwork before disclosing any information.

Reporting of faulty products and fraud

In case of faulty products or disagreements and we are committed to seek amicable solutions. Is this not possible, we evaluate the situation carefully, when and to whom we report faulty products or fraudulent usage.

Transparency is our aim

All data we receive from you during the lifetime of your contract is used primarily to provide the level of service you would expect. We carry out statistical analyses to improve products and services. These analyses are conducted in compliance with data protection legislation and our internal privacy policies and processes.

Your rights

In respect of Art. 15 GDPR you have the right to obtain information as to wether or not your personal data are being processed. You also have the right to have your personal data rectified if it is inaccurate in accordance with Art. 16 GDPR, a right to be forgotten (Art. 17 GDPR), a right to obtain restriction of processing under given circumstances (Art. 18 GDPR) and the right to data portability stated in Art. 20 GDPR. You have the right to

object to the processing of your personal data, as to where the processing is based on Art. 6 (1) lit f GDPR.

If you wish to exercise one of these rights, please contact our data protection officer and we get this done for you.

Please email: This email address is being protected from spambots. You need JavaScript enabled to view it.

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